Shipping Questions

Do you have questions about shipping? Maybe we can help!

IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS! When your order ships, you will receive an email with a customs number that can be used for tracking (at www.usps.com). It is VERY important that you check your order's progress on a regular basis. Once your order leaves the U.S., it is out of the hands of the United States Postal Service, and we have found that sometimes foreign delivery services are not good about leaving notice with customers that their package is ready for pickup. Often the service in your country will hold the order for a few weeks and then simply return it to us if not claimed.

Q: Do you ship to <insert your country name here>?
A: Almost certainly; we ship world-wide. The best way to determine if we ship to your country is to add the products you want to your shopping cart and begin checkout. If you're able to enter your address, then we'll ship to you.

Q: How much will shipping cost to <insert your country name here>?
A: That depends on where you live, as described below:

**Shipping Costs by Destination**
Shipping Type	Cost
U.S. Priority Flat Rate Envelope	5.95
U.S. Priority Flat Rate Box	11.95
Canada Priority Flat Rate Envelope	11.45
Canada Priority Flat Rate Box	25.45
International Priority Flat Rate Envelope	13.95
International Priority Flat Rate Box	42.95

Note that generally just a single book will safely fit into an envelope. Multiple books, game, or other products generally require we ship in a box.

Q: How long will it take for me to receive my order?
A: The answers below are from the usps.com website. Our experience shows that international orders often take 1-2 weeks longer than listed.

U.S. Priority: 2-3 days
Priority Mail International: 6-10 days

Q: What should I do if my package does not come in the alloted time?
A: Wait a week longer than listed above, then let us know.

Q: Why doesn't my tracking information get updated on usps.com?
A: Good question - we have an inquiry out to the post office about this.

Q: Is there better tracking information once the package gets to <insert your country name here>?
A: In Canada you can use canapost.ca. In Great Britain, try parcelforce.com. We also have links for Germany and Denmark. This Wikipedia article also lists several national postal services. If you have information on tracking in other countries, let us know.

Q: What do you do with personal information entered for orders?
A: Er, we use it to ship your order to you... Oh, you mean what ELSE do we do with it. We won't use your personal information (including email, address or phone number) outside the company. Beyond using it to ship your package, we'll email you with questions about your order and periodically (no more than 4-5 per year) send you a newsletter announcing new products.